Are your products 100% organic?
We are committed to using the highest quality ingredients in all of our products. All the oils and butters used in our soaps and other skincare formulations are 100% organic.
Our essential oils are carefully selected and steam-distilled to preserve their purity.
For extra assurance, our supplier's essential oils boast Ecocert Cosmos certification—a globally recognized standard for natural and organic cosmetics. This certification guarantees that our products contain natural ingredients and are produced in line with strict environmental and ethical guidelines.
Do you offer custom scents option?
Yes, we do offer custom scent options for certain products, including our Nourishing Body Butter, Essential Body Mist, and Ultra Light Massage & Body Oil. This allows you to create a personalized fragrance experience tailored to your preferences.
Please note that there is a minimum order requirement of 20 units for each product category if you're interested in a custom scent. This is to ensure we can accommodate your specific needs and provide the highest quality in both the scent and formulation. If you’re looking to create a unique fragrance for your brand, event, or personal use, feel free to get in touch with us for more details on how we can make that happen! We're excited to help you craft something truly special.
Do you offer seasonal discounts & promotions?
Yes, we do at the beginning of a new season. That is the best time to stock up on the products you love.
Do you offer custom packaging and labeling?
Yes, we do offer custom packaging and labeling to help make your products truly unique. For paper and cardstock packaging and labels, we can create personalized designs with a minimum order of 20 units per product.
For other types of packaging, such as bottles, cans, jars or specialty containers, we are happy to review your specific requirements and provide a quote based on your wishlist. Please note that there is also a minimum order requirement for these packaging options.
If you're interested in custom packaging, simply reach out to us with your ideas, and we'll work with you to bring your vision to life!
Can I customize the ingredients or scents of any product?
At Botanica, we take pride in our carefully crafted formulas and do not offer custom ingredient modifications for our products. However, we do provide the option to create custom scents tailored to your preferences! Please note that custom-scented orders require a minimum purchase of 20 units per item category. Let us help you bring your unique fragrance vision to life while maintaining the high quality and integrity of our products.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Please note that our subscription period runs from the 1st day of the month to the last day of the month. There is a 7-day grace period for a pro-rated refund. If you cancel after the first week of the current cycle, no refund will be issued for the remaining days of the month.
However, we will ensure that your subscription is canceled at the end of the current billing period, and you will not be charged for the following period.
If you need assistance with canceling, please feel free to reach out to us and we'll be happy to help!
Do you offer discount for subscribing?
Yes, we do offer discounts on certain items for subscription orders, and there is no minimum order requirement to qualify. This discount is available exclusively to retail customers, not wholesalers.
If you're looking to subscribe and save, simply check the eligible items on our website or reach out to us for more details. We're happy to help you enjoy the benefits of subscribing while saving on your favorite products!
Are your products cruelty-free?
Yes! All of our products are 100% cruelty-free. We never test on animals and only use ethically sourced ingredients to ensure the highest quality and integrity in everything we create.
What should I do if I forget my password?
Please e-mail us at info@botanica.com and we will send you a link to reset your password.
How do I contact customer support?
Please click on Contact Us and fill out the Inquiry Form stating your question or concern. We will contact you within two business days,
Why are your products different from similar products available from other vendors?
Botanica's products stand out from other vendors because we focus on handcrafted, organic, and thoughtfully formulated beauty and wellness products. Here’s what makes us different:
Pure, High-Quality Ingredients – We use organic oils, butters, and essential oils, free from artificial fragrances, harsh chemicals, or synthetic preservatives.
Handmade with Care – Every product is crafted in small batches to ensure quality, freshness, and attention to detail.
Unique, Artistic Designs – Our soaps, like Serendipity and Infinity, are visually stunning, turning skincare into an art form.
Inspired by Nature & Culture – Each product tells a story, like our Masai Mara soap inspired by the traditional necklaces of the Masai people or our Spring Blooms soap, reminiscent of a flourishing garden.
Multifunctional & Skin-Loving – Many of our products, such as the Nourishing Hand & Body Butter, are designed to be versatile, effective, and luxurious without being heavy or greasy.
Eco-Friendly & Sustainable – We avoid plastic whenever possible, use recyclable or biodegradable packaging, and prioritize sustainability in sourcing ingredients.
Essential Oil-Based Fragrances – Instead of synthetic perfumes, we use therapeutic-grade essential oils like cedarwood, lavender, and eucalyptus to provide natural, mood-enhancing scents.
With Botanica, you’re not just buying a skincare product—you’re experiencing nature’s best in a luxurious, sustainable, and artfully crafted way.
Are your products tested on animals?
No, our products are never tested on animals. Instead, we test them on ourselves, friends, family, and relatives before offering them to the public. This ensures that every product is safe, effective, and meets our high standards—while staying completely cruelty-free.
Do you use recyclable packaging?
Yes, allof our packaging materials and containers are recyclable. We are committed to sustainability and use eco-friendly materials wherever possible. Our soaps are packaged in paper made from certified eco-friendly paper (FSC - Forest Stewardship Certificate) and other renewable resources and are acid-free. Our jars and bottles are made from aluminum or glass, both of which are also widely recyclable. We strive to minimize our environmental impact and encourage our customers to recycle our packaging to support a greener, more sustainable future.
