Order Information
At botanicabylou.com, we strive to provide our customers with the best shopping experience possible. If you need to cancel or modify your order, please review our cancellation policy below.
1. Order Cancellation
Once an order is placed on our website, it is processed promptly. If you wish to cancel your order, you must use the “cancel order” option on our website within 24 hours of placing your order to request a cancellation. After 24 hours, our fulfillment process typically begins, and we may not be able to cancel your order. To request a cancellation, please contact our customer service team at info@botanicabylou.com. Include your order number – in the subject field – and any relevant details to help us locate your order quickly.
2. Refund for canceled order
If your cancellation request is submitted within 24 hours and your order has not yet been shipped, we will issue a full refund to your original payment method. Please note that any cancellations requested after the order has been processed and shipped are subject to our Return and Refund Policy. Once your order has been shipped, it can no longer be canceled. In such cases, you may return the items in accordance with our Returns and Refunds Policy. Please refer to our policy for specific instructions on returns.
3. Modifying orders
If you would like to modify your order (e.g., change the product, shipping address, or quantity), please contact us as soon as possible. We will do our best to accommodate your request, but modifications can only be made before the order is processed or shipped.
4. Orders already shipped
Once your order has been shipped, it can no longer be canceled. In such cases, you may return the items in accordance with our Return and Refund Policy. Please refer to our policy for specific instructions on returns.
5. Exceptions
Certain products, such as customized items or special order products, may not be eligible for cancellation and refund once the order is placed. If this applies to your order, it will be clearly stated on the product page.
6. Changes to this Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.
This Cancellation Policy is part of our Terms of Use and helps ensure clarity and transparency for our customers. Please make sure to review both the Cancellation and Return and Refund Policies before placing an order.
